Small Business Phone System

Customer Relations
By Cecep SA

Small business phone system is likely to be heavily used in the customer relations department, particularly as the company expands; it is a good idea to get a call logging function which will allow you to monitor all incoming and outgoing calls.
This function will mean your system is only used appropriately, and that the right amount of man-power and technology is allocated to each area of the business. A related feature is call barring - useful if you need to prevent members of staff from making unnecessary premium rate phone calls.
Faxes are also still used by certain sectors, such as the construction industry for the speedy exchange of information, although demand for this tool is diminishing as computer-based methods such as email take its place.
The modern benefits of telecommunications advances mean small business phone systems can be adapted to include mobile phones and the following features, many of which work through a synchronised internet connection. 1) - call redirection - so you can redirect the course of incoming calls to staff members who are working from home or are out on a job.
This has developed significantly to include mobile phones, something few uk businesses now operate without. 2) – integrated telephone and it system – allows the dialling of numbers from your computer and the customer’s details to be displayed for any member of staff taking the call. This is generally referred to as computer telephony integration (cti) and requires a fairly extensive computer hard-drive capacity.

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